Category Archives: Reviews

NPS (or Net Promoter Score) is a management tool used to measure customer satisfaction. It essentially asks clients the simple question: “How likely is it that you would recommend Leonda By The Yarra to a friend or colleague?”, then breaking down the reviews and giving a score between -100 and 100 to help companies know where they sit on the ‘excellence scale’! At Leonda By The Yarra, we always strive to deliver exceptional customer experiences, so this tool is a must for us so we can track how well we’re doing.

Check out our sliding scale below so you can see our real time NPS, and where we’re at against the Australian benchmark. Don’t hesitate to get in touch if you’d like to know more!

71

Isabella & Matej’s Wedding Reception

Great service, food impeccable, communication was easy and all round fantastic. I have been advised by many that they would come to Leonda to host their event. Thank you for providing a wonderful venue for our wedding day.

69

Louisa & Jian’s Lunch Wedding Reception

Kim our wedding coordinator was very friendly and easy to deal with. She made sure everything was in order on the big day – which left us stress free!